Terms of Service

infoThink Solutions is owned and operated by INFOTHINK SOLUTIONS PTY LTD

The following terms and conditions ("Terms") govern all use of the infoThink Solutions website and all content, services, and products available at or through the website, including, but not limited to, all Zoho products, WordPress.org, Elementor, Brainstorm Force, Dynamic Content for Elementor, Cloudflare, Google Cloud Platform, WPMU DEV hosting, plugins, (taken together, our “Services”). Our Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time by infoThink Solutions Pty Ltd (collectively, the “Agreement”). You agree that we may automatically upgrade our Services, and these Terms will apply to any upgrades.

Please read this Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to become bound by the Terms of this Agreement. If you do not agree to all the Terms of this Agreement, then you may not access or use any of our Services. If these Terms are considered an offer by us, acceptance is expressly limited to these Terms.

Use of our Services requires a Zoho account. You agree to provide us with complete and accurate information when you register for an account.

Plugins

Use of our managed web design and hosting services, you are granted an inalienable right to own and continue to use all plugins and themes that we have installed from WPMU DEV, even after your paid subscription is cancelled. Whether you are a current member or not, all plugins and themes will continue to function “as is” regardless of if your subscription expires.

Updates are released often for compatibility, feature upgrades, and additions and are only available to customers who have an active subscription with infoThink Solutions. ‘Automatic Upgrades’ are available to customers who have the WPMU DEV Dashboard plugin installed and an active subscription.

We are committed to doing our best to ensure that all of our products and services are compatible with the latest versions of WordPress within 2 business days of any release. We can give no guarantee that products will work with older versions of WordPress, though we will work to support backward compatibility whenever reasonably possible.

Hosting

If you are using our managed hosting services, the following applies:

By using our hosting services, you grant us access to your website and database for the purpose of hosting and/or backing up your content.
In order to address security vulnerabilities, we will first notify you, and then we may push an upgrade to your site, or we may access your site to remove malicious code.
We may scan your data and content to compile aggregated/anonymized statistics for our internal use to optimize the performance and security of the service.
You grant us a worldwide, royalty-free, and non-exclusive license to copy and store your data and content only to the extent necessary to operate the Service. You own your data and content.

For sites that we managed and hosted by WPMU DEV are guaranteed a 99.9% uptime SLA:

We do not place any hard limits on traffic, visits, or bandwidth on your sites. Should your site experience a spike in traffic (both human and/or by bots), your site may experience performance problems or even downtime. We will send an alert on how to upgrade your hosting plan to higher resources in this case, and our SLA will not apply.
Our SLA applies to any human errors by our team and by employees or contractors of any 3rd party service providers that we use to supply the hosting service.
Our SLA does not apply to any downtime that is out of our control, including problems resulting from 3rd party code, user-error, or natural disasters such as floods or earthquakes.

As part of the hosting services, we are using the Snapshot Pro Backup services provided by WPMU DEV and the following applies:

In addition to the unlimited 30-day rolling backups included with each WPMU DEV hosted site, members get 10GB of cloud storage that can be used to create and store 30-day rolling backups across all hub connected sites. Additional space can be purchased for the lowest prices in WordPress guaranteed.
By using our backup services, you grant us access to your website, database, and any virtual or physical servers for the purpose of backing up and or restoring your data and content.
We may scan your data and content to compile aggregated/anonymized statistics for our internal use to optimize the performance and security of the service.
You grant us a worldwide, royalty-free, and non-exclusive license to copy and store your data and content only to the extent necessary to operate the Service. You own your data and content.

Prohibited Uses

When using our Managed hosting services, you agree not to:

violate any state, federal or foreign laws or regulations;
infringe on any intellectual property rights (e.g., copyright, trademark, patent or other proprietary rights);
publish, host, or transmit content that is defamatory, slanderous or trade libelous;
publish, host, or transmit content that is threatening or harassing;
publish, host, or transmit content that is discriminatory based on gender, sexual orientation, race, age or promotes hate;
disclose the sensitive personal information of others;
distribute material that is or enables malware, spyware, adware, or other malicious code;
send spam or bulk unsolicited messages;
interfere with, disrupt, or attack any service or network;
resell, share, or publish infoThink Solutions credentials or access;
violate the Terms of the GPL 2.0 license.

Payments & Subscriptions

Our Services require an active paid subscription including Zoho subscription (“Paid Services”). By using a Paid Service, you agree to pay the specified fees, which we’ll charge you for in regular intervals (such as monthly or annually), on a pre-pay basis until you cancel, which you can do at any time on your account overview page or by contacting support.
To ensure uninterrupted service, our Paid Services are automatically renewed and 1-month additional payment in advance is required. This means that unless you cancel a Paid Service before the end of the applicable subscription period or having an overdue amount over 20 business days, it will automatically renew, and you authorize us to invoice you or use any payment mechanism we have on record for you to collect the then-applicable subscription fee (as well as any taxes). Your Paid Services are renewed for the same interval of time.
If you choose to cancel your subscription, your services will remain active until the end of your current billing cycle.
If your payment fails or Paid Services are otherwise not paid for on time, we may immediately cancel or revoke your access to the Paid Services.
We reserve the right to refuse service or cancel your subscription and revoke membership access with a prorated refund for any reason we deem appropriate.
We may change our fees at any time. When applicable, we may give you advance notice of the fee changes. If you don’t agree with the fee changes, you can cancel your Paid Service.
All our services are non-refundable.